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#11

General Discussion / Re: Burderop Park Reminiscence...

Last post by Jane Tordoff - December 22, 2023, 02:25:05 PM

I think it may have been sometime in the summer of 1993. A someone said at least the system worked.

#12

General Discussion / Burderop Park Reminiscences

Last post by John Ratsey - December 21, 2023, 08:51:10 PM

Does anyone else recall the day (which year?) that a smouldering waste paper bin set off the fire alarm and we all had to evacuate? The smouldering bin was in Tony Allum's office and he had failed to properly extinguish a cigarette butt. Not the type of leadership we expected from the top management but at least the weather was OK for standing outside!
Does anyone else have interesting tales of their time in BP?

#13

General Discussion / Re: Capita Cyber Attack

Last post by WestecottCM - July 24, 2023, 04:32:37 PM

I do not want to register with Experion either - note I am already receiving my pension. I just want to be safe and not have to worry, just like ericc above. If data was stolen shouldn't the holder of the data track experion 

#14

General Discussion / Re: Capita Cyber Attack

Last post by Steve_2 - July 21, 2023, 02:17:31 PM

Just to point out, Capita don't hold data for those not yet receiving pensions.
There is an information notice on the Jacobs pension site.

I'd recommend also looking into signing up to ClearScore too. It's free and uses another credit reference agency, Equifax. There is a website and iPhone and Android app (not optimised for tablets). You get a regular credit report so can spot any unusual credit searches etc.

#15

General Discussion / Re: Capita Cyber Attack

Last post by Tim SMITH - July 20, 2023, 08:34:13 PM

Me too.

#16

General Discussion / Re: Capita Cyber Attack

Last post by vicscott - July 20, 2023, 01:15:10 PM

I too have received the letter from Capita stating that my data was on the compromised server. I have registered with Experian protect as suggested for one year at no cost. I am obviously concerned. If any one can suggest a better course of action I would be pleased to hear it.

#17

General Discussion / Re: Capita Cyber Attack

Last post by John Drake - July 18, 2023, 09:03:14 PM

Perhaps this should be moved to the HPS2 members only section, or somewhere not open to non members?

#18

General Discussion / Capita Cyber Attack

Last post by ericc - July 18, 2023, 05:23:57 PM

Anyone else had a letter from Capita sying that the HPS2 members personal data was on the affected server, with the offer of a one year free subscription to Experian? The list of information that might have got into the wrong hands is pretty scary to say the least!

#19

General Discussion / Jacobs to separate Critical Mi...

Last post by Steve_2 - May 10, 2023, 08:55:10 AM

https://www.jacobs.com/newsroom/press-release/jacobs-announces-intention-separate-critical-mission-solutions-business

#20

General Discussion / Communications Best Practice

Last post by chrishoggart - May 04, 2022, 11:47:51 AM

Had an interesting discussion on pensions communication best practice during the Pension Protection Fund (PPF) Member Forum meeting yesterday (3/5/22). The PPF aspire to achieve communications best practice through a number of channels as follows:

  they benchmark their performance as a pension fund though a "provider of comparative analysis" for the pension's industry known as CEM (https://www.cembenchmarking.com/)

• they also internally measure customer satisfaction
• they are a member of the Institute of Customer Service (ICS) where they have won its prestigious ServiceMark accreditation for delivering exceptional levels of customer service to its members.

   they also get a lot of ideas and information from being members of the Institute of Customer Service (ICS)

• they frequently engage in peer conversations often, though not exclusively, through the ICS (e.g., they visited First Direct bank to see how they do things)
• they have an extremely accessible and useful website
• they have a Member Forum which has regular timetabled meetings

 
Additionally:

  one of their directors mentioned a company called quietroom (https://quietroom.co.uk/), a specialist communications company that work with a number of pension providers as being a possible route to achieving customer service excellence

• the Audit and Assurance Faculty (AAF) was also mentioned as a means of ensuring that customer service performance was up to scratch. The Pensions Regulator (TPR) use this facility to assess whether trustees on their Trustee Register have 'sound administration and accounting procedures'. TPR developed this assurance reporting framework with the Institute of Chartered Accountants in England & Wales (ICAEW). Details here: https://www.thepensionsregulator.gov.uk/en/trustees/independent-trustee-register/joining-the-trustee-register/assurance-reporting-framework-#899ad7eaed2941d3b6bb195e28ba9549

 
For those in HPS2, it would be interesting to know how the pension scheme and its trustees match up to all (or any) of the above elements.